Cancellation Window:
You can request the cancellation of your order within 24 hours of placing the order. Once this period has passed, your order may have already been processed and shipped, and cancellation may not be possible.
Cancellation Process:
To cancel your order, please log in to your DOTCOM Stores account and navigate to the “Order History” section. Locate the specific order you wish to cancel and follow the provided cancellation process. You may also contact our customer support team at [info@dotcomstores.in] or [+91 9841064343] to request cancellation.
Cancellation Fees:
DOTCOM Stores does not charge a cancellation fee for orders cancelled within the 24-hour window. However, if the order has already been processed or shipped, cancellation may not be possible, and you may be subject to return and restocking fees as per our return policy.
Refund Policy:
If your cancellation request is approved, we will initiate a refund to your original payment method within 7 to 14 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment gateway.
Partial Cancellation:
We allow partial cancellations within the 24-hour cancellation window. You can cancel specific items within an order while keeping others intact.
Custom-Built Computers:
For custom-built or made-to-order computers, cancellation may not be possible once the manufacturing process has started. Please contact our customer support team for guidance on such orders.
Pre-order Cancellations:
Pre-order cancellation requests can be made within 24 hours of placing the pre-order. If the product has already been released and shipped, you may need to follow our standard cancellation policy.
Returns After Cancellation:
If you have already received the product before cancelling, you can follow our return policy for instructions on returning the product and requesting a refund or exchange.